Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll instruct you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying for any costs associated with returns, or you can return your items in-store.

You can always contact us for any return questions at [email protected].



Once an order is placed, you may cancel at any time until you receive an email shipping confirmation. Once the order is processed and shipped, it can not be cancelled and it will be treated as a return. See above for our return policy.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. All refunds may be subject to restocking fee of 10%.

If approved, you’ll be automatically refunded on your original payment method, minus shipping costs. There are no refunds on shipping, as it is a service provided to deliver your order. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipment to P.O. boxes or APO/FPO addresses

QNP Supplies is not liable for any products damaged or lost during shipping and delivery. The Service provider and handler you use to have products sent to shall assume the responsibility. If you received your order damaged, please contact the shipment carrier.


Customs, duties, and taxes

QNP Supplies is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).



QNP Supplies is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

For more information, email: [email protected]